Postmortem -
Read details
Aug 7, 12:32 UTC
Resolved -
As previously advised, we deployed an update to fix the authentication issue at approximately 07:00 UTC this morning. We have seen no further occurrences of this issue since the fix was deployed, so we will now mark this incident as resolved. If you continue to encounter issues please raise a support case via https://gateway.rws.com/
Aug 7, 11:08 UTC
Update -
Please be advised, there have been no reoccurrences since our last update. The permanent fix is scheduled for deployment early tomorrow morning. We will advise once completed and proceed to change the incident status to resolved. A Post-Mortem will also be shared within the next 24 hours following an internal incident review.
Again we truly appreciate your patience and understanding and know that RWS is fully committed to offering its clients a reliable and stable service.
Thank you,
Aug 6, 19:05 UTC
Monitoring -
Short recurring authentication issues happened during the day. The RWS team engineers have been investigating the situation.
We are sorry for the inconvenience and appreciate your time and patience while the RWS teams work on a permanent resolution.
Aug 6, 16:29 UTC